Returns & Refunds Policy

At Delario, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return due to a change of mind, the item must be:

• In its original condition, except for reasonable handling necessary to inspect the item
• In its original packaging
• Returned within 30 days of delivery
• This 30-day return policy is in addition to any statutory rights you may have under UK consumer law.

How to Start a Return

To request a return, please contact our customer support team at info@delarioco.com with your order number and reason for the return.

Once your request has been reviewed, we'll provide you with return instructions by email.

Please do not send items back without contacting us first.

Change of Mind Returns

If you've changed your mind about your purchase, you may return the item within 30 days of delivery, provided it meets our return eligibility requirements.

Customers are responsible for the cost of return shipping for change-of-mind returns.

Exchanges

We accept exchanges within 30 days of delivery.

To be eligible for an exchange, the item must meet the eligibility requirements outlined in our Return Eligibility section.

To request an exchange, please contact us at info@delarioco.com with your order number and details of the item you would like to exchange.

For change-of-mind exchanges, customers are responsible for the cost of returning the original item to us.

For faulty, damaged or incorrect items, please contact us and we will provide instructions for resolving the issue.

All exchanges are subject to product availability.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us as soon as possible with your order number and clear photos of the issue.

We'll investigate the issue promptly and, where appropriate, arrange a replacement or issue a full refund at no additional cost to you.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Orders can usually be cancelled before they have been dispatched. Once an order has been shipped, it may no longer be possible to cancel, but you may still be able to return the item in accordance with this policy and your applicable consumer rights.

Refund Process

Once your returned item has been received and inspected, we'll notify you of the outcome.

If your refund is approved, it will be issued to the original payment method used at checkout. Please allow up to 10 days for the refund to be processed and appear in your account. Processing times may vary depending on your bank or payment provider.

Need Help?

If you have any questions about returns or refunds, please contact us at:

Email: info@delarioco.com